Customer Care

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Waterpik® and COVID-19

In these uncertain times, we at Waterpik® are prioritizing what our company values most: the health and safety of families across the globe. As a brand that exists to develop safe and reliable personal and oral health products, the well-being of our employees, partners, dental professionals and customers is more important to us now than ever before.

Our thoughts are with the people most immediately affected by the Coronavirus and with those working tirelessly to study, contain and treat it. We are closely following updates from both the Centers for Disease Control and Prevention (CDC) and American Dental Association (ADA) as it relates to COVID-19 and are committed to serving as a resource to help consumers and dental professionals maintain their safety and oral health.

Waterpik® is enhancing best practices that we already have in place to deliver a positive customer service experience. As we transition our Customer Service Department to work from home during this difficult time, there might be a delay in shipping/receiving your warranty or purchase product(s)/item(s). Moving our Customer Service Department to work from home is new to us. However, we are continuing to answer calls, chats and emails as quickly as we can.

We will deliver content and information via social media that keeps consumers orally healthy and well, especially in a climate where regular trips to the dentist may be suspended or delayed and we know more people are spending time at home. We will remain responsive to consumer questions or comments on all our social channels, focusing on the value we can provide during this time.

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